Customer Service Technician (Digital), Chiswick, London
My client is a well-established global leader in talent, they support their customers in offering content distribution platforms, platforms that allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way. They have grown significantly since their inception in 1898 and during 2018 they delivered in excess of 55,000 events across a video and data platform.
They are now seeking a talented Customer Service Technician (Digital) to work in the Chiswick Park location, a fantastic opportunity for someone looking to join a growing and forward-thinking company that invests in their people.
The role of Customer Service Technician (Digital)
- To provide fast and accurate customer service
- Learning platforms and advanced troubleshooting of my clients streaming architecture
- Work effectively with content delivery teams to achieve desired results
- Work hard to execute my client’s extensive anti-piracy measures
- Document and retain ever evolving workflows and resolutions
Ideal Customer Service Technician (Digital) will bring
- Fearlessness and pro-activeness as you will be working with live video and data
- The ability to make fast and accurate decisions so thinking on your feet is a must as every minute counts!
- Strong customer service skills and in particular good written communicative skills
- As my client is a 24/7 365 days a year operation you would need to be flexible as shift patterns would be part of your job which includes weekends and overnights
- Strong attention to detail and a passion for the role, like many of your colleagues enjoying what you do helps!
- A passion for online media content
Requirements for the ideal Customer Service Technician (Digital)
- Strong written customer service experience
- Experience of working with ticketing systems such as Zendesk
- Microsoft office skills such as Outlook
And it would be perfect if you:
- Had experience working in a B2B office environment
- Had experience troubleshooting Android & iOS issues
- Where up to date with the latest tech trends
This truly is an exciting opportunity, if you agree and can bring experience and passion then please apply or reach out for an informal chat with email@example.com