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Caged Tigers Published: November 19, 2018
Kingswinford, United Kingdom
Job Type
£35000 - £40000 per annum, Benefits: Competitive salary, pension, mobile phone, bonus scheme, cash healthcare plan and 25 days holiday plus stats and day off for your birthday!


Customer Service Manager, Kingswinford

My client is the sole supplier, manufacturer and installer of a specialist home lift in excess of 20 countries and growing!
Due to their ongoing success, they are expanding the team and now require a talented individual to manage their Customer Care Team. Reporting to the Head of Operations, the Customer Service Manager will be responsible for ensuring the efficient running of the operation at my clients Head Office location in Kingswinford. You would be working together with the Logistics Manager and will ensure that their customers in the UK and throughout their worldwide reach experience the highest possible levels of service.

Customer Service Manager requirements

  • Minimum 3 years’ managerial experience in a similar role within a fast-paced customer focused operation
  • Ideally have experience operating in both B2C and B2B operations
  • Experience of management using a computer-based ERP system
  • Ideally have experience working for a product manufacturer

Customer Service Manager duties to Include:

  • Management and development of your teams
  • Recognising opportunities for service level improvement and implementing them
  • Produce MI Reports
  • Development of internal relationships across the business
  • Ensure all Customer Service KPIs are achieved

The successful Customer Service Manager will need to be:

  • Experienced in Customer Service (3 years would be preferred)
  • Excellent in people management
  • Innovative and comfortable implementing improvements
  • Resourceful, efficient and well organised with a flexible approach
  • Be able to communicate well with customers
  • Trustworthy, reliable and well presented
  • Customer focused

What’s in it for you:

  • Competitive salary
  • Pension
  • Mobile phone
  • Bonus scheme
  • Cash healthcare scheme
  • 25 days' paid holiday (plus Bank Holidays), and day off for your birthday!
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